1. Return Eligibility

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it
• In its original packaging, including any tags, pouches, or boxes
• Accompanied by proof of purchase (order number or receipt)

Due to the handcrafted nature of our products, items marked as "Final Sale," custom orders, or personalized pieces are not eligible for return or refund unless they arrive damaged or defective.

2. How to Start a Return

To initiate a return, please contact us at threadaura1230@gmail.com or 8088183745, 9353752829 with your order number and the reason for your return. We will provide you with instructions on how and where to send your item.

Items returned to us without first requesting a return will not be accepted.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange for a replacement, repair, or full refund at no additional cost to you.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7-10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

5. Return Shipping Costs

Unless the item is damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as Thread-Aura is not responsible for items lost in transit during a return.

6. Exchanges

If you would like a different size, color, or design, please contact us to arrange an exchange. Exchanges are subject to product availability and must meet the same return eligibility criteria outlined above.

7. Late or Missing Refunds

If you haven't received a refund after the timeframe noted above, please first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at threadaura1230@gmail.com.

8. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us: